Shipping and Logistics

We're only selling in India via the store at the moment, but promise to be in many more countries very soon.

We also promise to have our electronic payment gateways up very soon; until then, please don't shy away from good old electronic bank transfers.

How long does it take for an order to arrive?

Dispatches are made within 4 days of receipt of your order, unless the product detail explicitly states otherwise. We ship throughout the week, except Sunday & Public holidays.

 

For all our Indian deliveries, we use Speed Post; this requires a 3-4 day delivery period.

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please email us immediately at store@elrhinopaper.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.